AI FRONT DESK FOR CAMPGROUNDS & RV PARKS
The 9pm “got anything this weekend?” text, handled.
An AI front desk that answers guest email and SMS with your park's real rules and live availability — quotes, holds, and books through the same engine as your staff, and brings anything sensitive to you first.
24/7
Guest questions answered — even at 9pm on a Friday
Live
Availability & pricing — read from the grid, never guessed
You approve
Anything sensitive or touching money
Every action
Metered, logged, and auditable
GROUNDED IN YOUR PARK
It answers with your rules, not the internet's.
The AI Front Desk is briefed on your park: check-in times, pet policy, quiet hours, gate procedure, cancellation terms, directions — plus whatever you've written in your own words. Availability and prices come straight from your live reservation engine at the moment of the question. If it doesn't know, it says so and asks you.
- Your policies, amenities, and quirks — retrieved fresh for every conversation
- Availability and quotes read live from the same engine your desk uses
- No made-up answers: ungrounded replies are a bug, not a feature
Your voice
Guests hear the park, not a bot: your policies, your tone, your details.
- “Check-in is 2pm — gate code comes the morning you arrive”
- “Yes, we're pet-friendly on the creek loop”
- “Site 14 fits your 38-footer, $52/night”
IT DOESN'T JUST CHAT
Quote. Hold. Book. For real.
When a guest asks about Labor Day weekend, the AI checks real availability, quotes real prices with your deposit rules, and — if you allow it — places the hold or books the site. Every one of those actions runs through the same double-booking-proof engine as your front desk. The AI has no side door.
- Checks availability, quotes with deposits and policies, creates holds, books
- Looks up, modifies, or cancels reservations; sends confirmations and gate codes
- Every tool call goes through the same guarded functions as your staff
No side door
The AI books through the exact same engine as your staff — it can't skip the rules, the pricing, or the double-booking safeguards.
ESCALATION TO YOU
You're the manager. It knows that.
Refund disputes, complaints, anything over your money threshold, or a guest asking for a human — those don't get an AI answer. They land in your escalation queue with the full conversation and a proposed reply. One tap approves, edits, or takes over. You're never surprised, and the guest never gets a cold handoff.
- Sensitive topics and low-confidence answers route to you automatically
- Each escalation arrives with context and a drafted response — not a mess to untangle
- Take over any conversation at any moment, mid-thread
1 tap
Approve, edit, or take over — each escalation is a decision, not a chore.
- Refund request → your queue, with the policy math done
- Complaint → your queue, with the history attached
- “Can I talk to the owner?” → straight to you
From first question to post-stay thank-you.
Email & SMS, one inbox
Guests write however they like; every thread lives in one searchable conversation per guest.
Booking confirmations
Instant confirmations with arrival instructions, in your templates, on your schedule.
Pre-arrival reminders
Gate code and directions sent automatically ahead of arrival — timed to the reservation.
Post-stay review requests
A friendly nudge after checkout, when the campfire smell is still on the sweatshirt.
Weather-event rebooking
Storm coming? Offer affected guests a move or refund proactively — before the phone melts.
Every flow is optional
Each proactive message has its own on/off switch and template. Your park, your call.
Transparent metering
Every AI action counts against your plan's allowance, with a usage dashboard and near-limit warnings — no surprise bills.
Your persona
Name it, set the tone, teach it your phrases. Guests should feel the park, not the software.
Full history
Every conversation retained and searchable — who asked what, what was answered, what was booked.
Fair questions, straight answers.
Will guests know they're talking to an AI?
That's your choice — many parks have it sign as “the front desk.” Either way it answers in your voice with your policies, and hands off to you the moment a conversation needs a human.
Can it really book, or just answer questions?
It can genuinely quote, hold, and book — through the exact same functions your staff use, on the same double-booking-proof engine and the same pricing engine. You control how far its permissions go, from answer-only up to full booking.
What if it doesn't know an answer?
It says so and escalates to you rather than improvising. Every answer about availability or price is read live from your reservation engine — the one thing it's never allowed to do is guess.
How do the message limits work?
Trailhead includes 300 AI messages a month, Park includes 1,500 actions, Resort goes higher. You get a usage meter, warnings as you approach the cap, and nothing runs over without your say-so.
Can it handle a guest who texts and emails about the same trip?
Yes — conversations thread per guest, so the AI (and you) see the whole story in one place instead of two half-conversations.
Watch it answer a guest in the demo.
The demo park comes with live conversations — see how it quotes, books, and escalates. Two clicks, no card.